(FAQ)

Myke Sims Collection - Frequently Asked Questions (FAQ)

When will my order arrive? Please allow 3-5 business days for order processing and verification, followed by an additional 7-10 business days for Master Gee to create the garment, and finally 12-15 days for delivery.

Can I get a refund or make an exchange? We offer exchanges for online store credit only. Fill out the return form in your order shipment confirmation within 2 days of receiving your shipment. Returned items must be in perfect, new condition with all original tags attached. Items must reach us within 7 days of return authorization.

Can I contact you directly with any questions? For any questions regarding your order, please email officialmykesims@gmail.com.

I do not live in the U.S.A. Can I order online? Currently, we are only accepting orders from residents in the U.S.A, Canada, and Mexico. Exemption may apply please send us an email at Officialmykesims@gmail.com for more information.

Why do my billing and shipping address have to match? Matching billing and shipping addresses are required as an additional measure to prevent credit card fraud.

Can I order items not offered on the web store? We currently offer a select group of items through the web shop. Subscribe to our mailing list for product release updates.

I placed a successful order but didn’t receive a confirmation email. Why? During high-traffic periods, there may be a slight delay in email confirmations. Check your junk mail folder and, if needed, contact us with your order number and last name for a resend.

What time do you update your online shop? Generally, our online shop updates at 11 AM local time in NYC, Japan, and London.

When are particular items released? Most items do not have set release dates. Subscribe to the Myke Sims Collection newsletter for email alerts on product releases.

Do you re-stock your inventory? Occasionally, we restock inventory items. Check back frequently if an item is not available when you visit the site. Products are sold on a first-come, first-served basis, and availability may change during the checkout process.